Worldwide Shipping & Delivery

Islamic Gifts is a UAE-based business delivering to supported destinations worldwide. Orders are shipped from the United Arab Emirates through third-party couriers. Enter your full delivery address at checkout to check availability and charges.

Order processing

• Non-personalized products: normally 1-2 business days before dispatch.
• Personalized products: normally 3-5 business days before dispatch, after the required personalization details have been received.

Processing time is separate from courier transit time. If your order is needed for a specific occasion, contact us before ordering.

Delivery estimates

UAE delivery is normally within 3 days after dispatch. International delivery is normally 7-10 days after dispatch. These are estimates, not guaranteed arrival dates; customs clearance, destination, holidays and courier conditions can affect arrival. Contact us for an estimate for your destination or a time-sensitive order.

Shipping charges and weight

Standard UAE shipping is AED 16. International shipping to supported destinations is a flat rate of AED 178 for packages up to 2.5 kg. Shipping charges are displayed in your selected store currency at checkout before payment; heavier packages may require additional charges. If an additional charge applies, we will explain it and obtain your agreement before dispatch. Confirm a quote with us before ordering a heavy or large order.

Import VAT, customs duties and taxes

For international orders, destination import VAT, customs duties and courier clearance charges are not included in the product price or shipping charge unless explicitly stated otherwise at checkout. These charges are payable by the recipient when assessed by the destination authorities or courier. Any tax collected by us will be identified in the checkout total. Import charges vary by destination and order value; contact us before ordering if you need clarification.

Tracking and delivery support

Check your order status using our Track Order page. Contact us for courier tracking details and availability for your shipment. Provide an accurate address, email and reachable phone number, and respond to courier delivery or customs requests.

Delayed, missing or undeliverable shipments

Contact us promptly if your order is late, missing or arrives damaged. If a parcel is returned because of an incorrect address, refusal or unanswered courier requests, we will review the circumstances and explain any applicable, actual return or redelivery charges before arranging a solution. Your mandatory consumer rights are not affected.

Contact and returns

Email sales@islamicgifts.ae or call +971 50 547 6076. See our Cancellation, Refunds & Returns Policy and Terms & Conditions.