Frequently Asked Questions
Go to the product page of any item of your choice. Select the customization/personalization details before adding to the cart.
If you have any specific requirements, please explain them in the ‘DETAILS’ text box. If you don’t find what you are looking for, please feel free to send us an email at info@islamicgifts.ae or shoot us a Whatsapp message at +971 505476076 and we will try our best to accommodate your request.
Non-personalized items normally require 1-2 business days to process; personalized items normally require 3-5 business days after we receive your details. After dispatch, UAE delivery is normally within 3 days and international delivery is normally 7-10 days. Estimates vary by destination and customs clearance. See our Worldwide Shipping & Delivery Policy.
Yes, we do offer gift wrapping services. Just add the gift wrap option to your shopping cart. If you select this option, your gift will come wrapped in a luxury paper wrap, a ribbon, and a paper bag with a gift tag.
We ship from the UAE to supported destinations worldwide. Enter your full shipping address at checkout to see available delivery options. Contact us before ordering if you need confirmation for your destination.
For eligible non-personalized returns, follow the request period and process in our Cancellation, Returns & Refunds Policy. Mandatory consumer rights remain applicable. Personalized items are generally excluded from change-of-mind returns, but faulty, damaged, incorrect or misdescribed goods remain covered. Contact us immediately to request cancellation before production or dispatch. Your mandatory consumer rights remain applicable. Read our Cancellation, Returns & Refunds Policy.
International shipping to supported destinations is AED 178 for packages up to 2.5 kg, displayed in your selected store currency at checkout before payment; additional weight may require an agreed supplementary charge. Contact us before placing a heavy or large order.
Destination import VAT, duties and courier clearance fees are not included unless explicitly stated at checkout. The recipient pays these charges when assessed. Any tax collected by us is shown in your checkout total.
Use our Track Order page for order status, or contact sales@islamicgifts.ae with your order number for courier tracking details and availability.
Use the store currency selector to choose from the available currencies. Review the currency code and total at the final checkout/payment step before authorizing payment. Your bank may apply conversion charges. Regional pricing does not change our UAE business location.